How can we help?
Find quick answers below or contact us directly for help with MacroMotive. For step-by-step how-tos, see the user guide.
Contact support
Email support@macromotive.app. Tell us what you were trying to do, what happened, and your device model and Android or iOS version if relevant.
Email supportSign in
MacroMotive uses Sign in with Apple on iOS and Google Sign-In on Android. If sign-in does not complete, check your connection, close and reopen the app, then try again.
Meal, menu, and barcode scanning
Camera access is needed to photograph meals or restaurant menus and scan barcodes. You can review camera access in your device settings or log a meal by description or manual entry.
Health data
Health access is optional and read-only. On iOS, review MacroMotive's Apple Health permissions in the Health app. On Android, review Health Connect app permissions. You can use manual logging without connecting either service.
Subscription
Subscriptions are billed and managed by the store that processed the purchase. Manage an App Store subscription in Apple's subscription settings or a Google Play subscription in Google Play subscriptions settings.
AI features
AI meal analysis and coaching require your consent. You can review or change that choice from Profile under AI processing.
Delete your account
Open Profile and choose Delete account & data to permanently remove your account and associated data. If you cannot sign in, use our public deletion-request page. Deleting an account does not cancel an App Store or Google Play subscription.