How can we help?
Find quick answers below or contact us directly for help with MacroMotive. For step-by-step how-tos, see the user guide.
Contact support
Email support@macromotive.app. Tell us what you were trying to do, what happened, and your iPhone model and iOS version if relevant.
Email supportSign in
MacroMotive uses Sign in with Apple. If sign-in does not complete, check your connection, close and reopen the app, then try again.
Meal and barcode scanning
Camera access is needed to photograph meals and scan barcodes. You can review camera access in iOS Settings or log a meal by description or manual entry.
Apple Health
Health access is optional and read-only. If data is missing, review MacroMotive's permissions in the Health app under your profile, Apps and Services.
Subscription
Subscriptions are billed and managed by Apple. You can review, change, or cancel yours from Apple's subscription settings.
AI features
AI meal analysis and coaching require your consent. You can review or change that choice from Profile under AI processing.
Delete your account
Open Profile and choose Delete Account. This permanently removes your account and associated data. Deleting an account does not cancel an App Store subscription.